MICROSOFT SUPPORT TO MAXIMIZE YOUR RETURNS ON CLOUD INVESTMENTS WITH EIL GLOBAL'S AZURE SUPPORT SERVICES
EIL acknowledges the intricacy of cloud technology and, as a result, offers proficient assistance to optimize your cloud investment. Our team of seasoned experts is accessible round the clock to offer guidance and support for your success in the cloud arena. Whether you require aid in deployment, migration, or continuous management, we possess the knowledge and tools necessary to cater to your requirements. With EIL Global’s CloudCare Support service, you can prioritize your primary business functions while we undertake the complexities associated with the cloud domain.
CHALLENGES FOR BUSINESSES ON CLOUD
In today’s fast-paced business landscape, companies encounter a myriad of obstacles. These include heightened competition, fluctuating customer preferences, and the ever-changing world of technology. Among these challenges lies a significant hurdle – the need to stay abreast of technological advancements in cloud infrastructure. The cloud has become an indispensable component of contemporary business systems, presenting numerous advantages such as cost-effectiveness, scalability, and adaptability. However, countless businesses find it arduous to fully harness the potential of the cloud due to limited resources, expertise shortages, and time constraints
CLOUDCARE SUPPORT PACKAGES
At our company, we recognize that every business has its own distinct requirements for cloud support. That’s why we provide tailored solutions to meet those needs. Our packages are carefully crafted to offer you the expertise and assistance necessary to maximize the benefits of your cloud investment, all while staying within your financial constraints. Whether you’re new to the world of cloud computing or have a sophisticated hybrid infrastructure in place, we have a package perfectly suited for you. In this section, you’ll discover an in-depth breakdown of our packages, as well as the specific features and advantages associated with each one.
CLOUDCARE SUPPORT FEATURES EXPLAINED
With our support ticket system, you can easily and swiftly report any problems that arise with your cloud deployment. Our group of Level 1 support specialists will then take action to activate services, classify support inquiries, escalate issues if necessary, and work towards resolving them.
BREAK FIX SUPPORT
Our initial tier of support for resolving technical issues with Server Operating Systems and Cloud Networks is designed to provide prompt resolution. Our team of knowledgeable professionals will diligently work towards resolving the problem at hand while also offering guidance on how to mitigate future occurrences
WHITE LABELLED PORTAL
Our white-labeled portal makes it easy to log and monitor support tickets, providing you with complete visibility into the status of your issues.
CLOUD OEM ESCALATION SUPPORT
As a Microsoft Gold Partner, and AWS Solutions partner we have direct access to elevated Support, allowing us to quickly escalate any issues that require additional support from the Cloud OEM and track it towards resolution.
RESOURCE DEPLOYMENTS INCLUDED
We provide resource deployments for your cloud infrastructure, ensuring that you have the necessary resources to meet your business needs. Configurations of the resources will be charged under our standard T&M options.
WORKSHOP AND TRAINING
Our Azure IaaS and PaaS workshops and training programs are designed to provide you with the knowledge and skills you need to get the most out of your cloud investment
CLOUD SECURITY REPORT
Our quarterly cloud security reports provide you with an overview of the security status of your cloud infrastructure, along with recommendations for improving your security posture.
SPEND OPTIMIZATION REPORT
Our quarterly cloud spend optimization reports provide you with insights into your cloud spending, along with recommendations for optimizing your spending and reducing your costs.
MONITORING CLOUD CONSUMPTION
Our monitoring services ensure that you are always aware of your cloud consumption, allowing you to take proactive steps to prevent against over-usage and unexpected costs.
PROOF OF CONCEPT DEPLOYMENT
Our proof of concept deployment services are designed to help you test new cloud technologies and solutions, providing you with a safe and low- risk environment for experimenting with new ideas
Our services for assessing cross-subscription and cross-platform migration are specifically developed to assist you in identifying potential opportunities for moving resources between different subscriptions. This will ensure that your cloud infrastructure is fully optimized to meet the specific requirements of your business
SUBSIDISED MANAGED SERVICES
Our 24×7 NOC and SOC services provide you with round-the-clock monitoring and support, ensuring that your cloud infrastructure is always running smoothly. Our services are subsidized to ensure that you have access to enterprise-grade support at an affordable price.