MICROSOFT SUPPORT TO MAXIMIZE YOUR RETURNS ON CLOUD INVESTMENTS WITH EIL GLOBAL'S AZURE SUPPORT SERVICES

EIL acknowledges the intricacy of cloud technology and, as a result, offers proficient assistance to optimize your cloud investment. Our team of seasoned experts is accessible round the clock to offer guidance and support for your success in the cloud arena. Whether you require aid in deployment, migration, or continuous management, we possess the knowledge and tools necessary to cater to your requirements. With EIL Global’s CloudCare Support service, you can prioritize your primary business functions while we undertake the complexities associated with the cloud domain.

CHALLENGES FOR BUSINESSES ON CLOUD

In today’s fast-paced business landscape, companies encounter a myriad of obstacles. These include heightened competition, fluctuating customer preferences, and the ever-changing world of technology. Among these challenges lies a significant hurdle – the need to stay abreast of technological advancements in cloud infrastructure. The cloud has become an indispensable component of contemporary business systems, presenting numerous advantages such as cost-effectiveness, scalability, and adaptability. However, countless businesses find it arduous to fully harness the potential of the cloud due to limited resources, expertise shortages, and time constraints

CLOUDCARE SUPPORT PACKAGES

At our company, we recognize that every business has its own distinct requirements for cloud support. That’s why we provide tailored solutions to meet those needs. Our packages are carefully crafted to offer you the expertise and assistance necessary to maximize the benefits of your cloud investment, all while staying within your financial constraints. Whether you’re new to the world of cloud computing or have a sophisticated hybrid infrastructure in place, we have a package perfectly suited for you. In this section, you’ll discover an in-depth breakdown of our packages, as well as the specific features and advantages associated with each one.

CLOUDCARE SUPPORT FEATURES EXPLAINED

SUPPORT TICKETS

With our support ticket system, you can easily and swiftly report any problems that arise with your cloud deployment. Our group of Level 1 support specialists will  then  take  action  to  activate  services,  classify support inquiries, escalate issues if necessary, and work towards resolving them.

BREAK FIX SUPPORT

Our initial tier of support for resolving technical issues with Server Operating Systems and Cloud Networks is designed to provide prompt resolution. Our team of knowledgeable  professionals  will  diligently  work towards resolving the problem at hand while also offering  guidance  on  how  to  mitigate  future occurrences

WHITE LABELLED PORTAL

Our white-labeled portal makes it easy to log and monitor  support  tickets,  providing  you  with complete visibility into the status of your issues.

CLOUD OEM ESCALATION SUPPORT

As  a  Microsoft  Gold  Partner,  and  AWS  Solutions partner we have direct access to elevated Support, allowing  us  to  quickly  escalate any  issues  that require  additional  support  from the  Cloud  OEM and track it towards resolution.

RESOURCE DEPLOYMENTS INCLUDED

We  provide  resource  deployments for  your cloud infrastructure, ensuring that you have the necessary  resources  to  meet  your  business  needs. Configurations  of  the  resources  will  be  charged under our standard T&M options.

WORKSHOP AND TRAINING

Our  Azure  IaaS  and  PaaS  workshops  and  training programs  are  designed  to  provide  you  with  the knowledge and skills you need to get the most out of your cloud investment

CLOUD SECURITY REPORT

Our  quarterly  cloud  security  reports  provide  you with  an  overview  of  the  security  status  of  your cloud  infrastructure,  along  with  recommendations for improving your security posture.

SPEND OPTIMIZATION REPORT

Our  quarterly  cloud  spend  optimization  reports provide you with insights into your cloud spending, along  with  recommendations  for  optimizing  your spending and reducing your costs.

MONITORING CLOUD CONSUMPTION

Our monitoring services ensure that you are always aware of your cloud consumption, allowing you to take proactive steps to prevent against over-usage and unexpected costs.

PROOF OF CONCEPT DEPLOYMENT

Our  proof of  concept  deployment  services  are designed to help you test new cloud technologies and solutions, providing you with a safe and low- risk environment for experimenting with new ideas

MIGRATION ASSESSMENT

Our services for assessing cross-subscription and cross-platform migration are specifically developed to assist you in identifying potential opportunities for moving resources between different subscriptions. This will ensure that your cloud infrastructure is fully optimized to meet the specific requirements of your business

SUBSIDISED MANAGED SERVICES

Our 24×7 NOC and SOC services provide you with round-the-clock  monitoring  and  support,  ensuring that  your  cloud  infrastructure  is  always  running smoothly.  Our  services  are  subsidized  to  ensure that you have access to enterprise-grade support at an affordable price.