Onsite IT Support

EIL’s onsite IT support service will provide you with right-sized, competitively priced IT resources to help you deliver the robust and reliable technology services that your team demands and your business needs.

You may need to quickly scale your team to support your business growth, or get cover for IT staff shortage and out of hours work. Perhaps you want to free up your internal team for other, more productive activities, or you may want to lower your onsite support costs while at the same time enjoying a better, more accountable level of service.

We help you meet your Business goals

Whatever your reason, our knowledgeable and friendly onsite support team are available 24 x 7 to help you meet your business goals.

EIL will become part of your team, taking complete responsibility for the areas of your IT where you feel we can add the most value. That may be by deploying highly skilled third-line resources, or perhaps first line resources to help overcome all of your outstanding tickets.

EIL’s experienced support team has a great deal of experience, as well as a multitude of industry accreditations. They are well placed to provide you with the onsite IT Support service that you need to keep your business operational and on track to meet your goals.

Onsite IT Support Benefits

Some of our key benefits which EIL Global would provide

Get access to the expertise without all of the staffing issues

EIL can replace or supplement your existing IT team with experienced professionals who combine deep technical skills with solid business skills to provide you with an extraordinary service. By using our team for your onsite IT support, you will be avoiding the problems of finding the right people, ensuring that they are trained and dealing with sickness and absenteeism.

Ensure that you are following best practice, while taking advantage of our breadth of resources

Our team have a great deal of training, as well as exposure to a number of different businesses over multiple industries. We know best practice and we are in a position to help you implement it. Additionally, you can take advantage of the breadth of experience and all of our different skill sets. You may need a specific network engineer for a day, for example, and we can provide that.

Keep on top of your IT costs and budget with greater confidence

Your monthly onsite IT Support costs will be reduced to a single, predictable monthly operating expense that you can budget for with confidence. In addition, you won’t have to pay for blocks of time in advance of you needing it, or face the endless hassle and expense of managing your own in-house team.

Enjoy the lowest possible disruption to your business

We believe in consistency and we recognise that as a business, you will get the most benefit if you have a small group of engineers supporting you as they will be able to get to grips with your IT Infrastructure and will come to understand your business. You benefit from that consistency, while also benefitting from having a number of people who can be called upon to support you.

Onsite IT Support Features

EIL Global’s online IT support features will benefit the customers to have the best in class service

Fully flexible contract terms and SLA’s.

Extended, or out of hours service at no extra cost.

Reliable and transparent IT service.

Flexible resources when you need them most.

Onsite IT Support Options

This specifies to the full time support which EIL Global provides to customers

This specifies to the regular onsite IT support which EIL Global provides to customers

Specifies to the Ad hoc onsite IT support which EIL Global provides to customers

On specific busy periods such as public holidays or weekends, EIL Global provides support to customers

Allowing you to do more

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