Key Responsibilities Include:
Provide technical support either by phone, remote access or deskside visits as needed
Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
Smart Hands and Feet support if required
Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software
Skill Requirements:
Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
Must have excellent customer service skills working with end users and VIP’s
Experienced in supporting MS office applications (office 2003-2016)
Windows OS 7 and 10
Knowledge of WAN/LAN Technology
Basic knowledge of Network Topology LAN/WAN
Cisco Switch installation and configuration as per Config template
Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
Knowledge of ticketing system or equivalent
Skype knowledge.
Delivery Model: Onsite Support Service
Job Type: Full Time
Job Location: Australia, China, India, New Zealand, Singapore, United Kingdom, United States