Services rendered follow a life cycle approach in deploying or managing new or existing technologies as part of delivering IT Services Australia : Professional and Managed Services.
Services rendered by EIL Global Australia are based on demand and requirements of the customers in adopting the right technology. Technology spectrum includes End User computing, Servers and storage, Unified Communications, Collaboration technologies, Virtualization and Data Center technologies.
Life cycle approach starts from Professional Services which includes requirement analysis, solution identification, design engineering, BoM preparations and approvals, implementation, testing and Day 1 Support. These solutions are provided by us as part of EIL global’s IT Services Australia.
Second part of life cycle approach is Managed Services and associated forms of support to ensure the new system works as per the expectations of the customers – Includes day to day operations support across all of its offices under implementation, user support, troubleshooting and resources to manage client infrastructure, 24×7. We provide all solutions as part of IT Services Australia.
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Transformation services offered by EIL Global Australia across its Asia Pacific locations include Voice Network Consulting, Voice Network designing, converged Network consulting and designing, wireless networks and network security implementation.
EIL Global’s Managed Services Australia covers global locations, all time zones and various technologies. Managed Services are delivered by a 24×7 operational Network Operations Center with Level 1, 2 and 3 support across a spectrum of technologies.
The 3- Way Managed Resourcing models are meant to complement organizations and enterprises to gain the momentum of running smoothly even if the business changes are inevitable to comply with. The 3 models are Skill based resourcing, Project based resourcing and Function based Resourcing.
BELOW ARE A FEW SET OF IT PROFESSIONAL SERVICES THAT ARE WIDELY USED BY OUR CUSTOMERS:
- Automated Migration from Legacy PBX such as Nortel to Cisco Unified Communications
- Migration from old version of CUCM to Call Manager 9.x or 10.x
- Migration of Meeting Place, Meeting Place Express
- Upgrade of Microsoft Exchange Server
- Upgrade of Microsoft Active Directory
- Migration, upgrade and implementation of Cisco Unified Contact Center Enterprise