Global IT Support

Best For Your Success.

Empowering Global IT Operations. Anywhere. Anytime.

From Onsite Support to Microsoft Cloud Solutions – Delivering Scalable, Reliable, and Future-Ready Technology Services.

Global IT Field Services Backed by Expertise, Reach, and Trust.

EIL Global is a trusted provider of last-mile IT field services, backed by over a decade of global experience and certifications (ISO 9001 & ISO 27001). Our delivery spans 50+ countries with 3000+ engineers and best-in-class governance tools.

We also support modern workplace transformations, cloud migrations, and hybrid IT enablement through our Microsoft-certified service models.

What Makes Us Different:

Global Presence

We operate through our own legal entities in 12+ countries, ensuring direct control and compliance.

Direct Access

Tier-1 engineers on demand, with no middlemen or outsourcing layers.

Smart Ticketing

Use of “Integra-table” tools that seamlessly integrate with client systems for real-time visibility.

Always On

24x7 multilingual support to serve global users without language or time zone barriers.

Microsoft Synergy

Deep integration with the Microsoft ecosystem to deliver cutting-edge workplace solutions.

Our Service Portfolio

Onsite Field Services

  • Break/Fix and IMACD

  • AV Conferencing Support

  • EUC & Display Devices

  • Deskside and VIP Support

  • Networking Devices

  • Warehouse & Access System Support

Microsoft Offerings

  • Microsoft 365 Productivity Suite

  • Azure Migrate & Fabric SQL Integration

  • SharePoint & Intune Setup

  • Azure Active Directory

  • Managed Cloud Services

  • Co-op Incentives and OEM Programs

Smart Hands & Special Projects

  • Data Center Support

  • Global Wireless Surveys

  • Preventive Maintenance

  • Custom Technician Dispatch via Fieldcode

How We Work

Operational Excellence at Every Step:

  • Automated Ticketing & Dispatch (Fieldcode, eBonding)

  • ServiceMate Mobile App for Engineers

  • Live Technician Tracking & SLA Management

  • Centralized Dispatch & Staging Facilities

  • Seamless Client Integration & Resource Planning

Staffing Tiers (L1 to L6):

From entry-level support staff to certified engineers (MCSE, CCNA, PMP), we offer flexible resourcing mapped to your environment and project needs.

Microsoft-Powered Transformation

Modern Workplace Enablement

  • Boost productivity with Microsoft Teams, M365, and SharePoint

  • Secure data with Azure Active Directory & Intune

  • Optimize performance with SQL Fabric in Microsoft Fabric

Assessment + Migration

  • Discovery and Planning via Azure Assess

  • Fast, low-downtime migrations via Azure Migrate

  • One-Time Billing Models + Rebates up to 22%

Incentives for Partners & Clients

  • OEM Co-op Funds

  • Joint Campaign Support

  • Monthly Rebates & Discounts

  • Partner Center Access & Microsoft Licensing Help

Service Portfolio: Technology Overview

Devices offerings

Personal Computing

Display Devices

Server & Storage

Printing & Imaging

AV Conferencing Devices

Networking Devices

Access systems

DC Power distribution systems

Identity Devices

Service offerings

Break/Fix

Deskside Support

IMACD

Service Desk/ Preventive Maintenance

VIP Support

Staffing Services

Special Projects

Smart Hands Support

Warehouse Support

Industries We Serve

Manufacturing

Logistics

Financial

Retail Chains

Enterprise IT

OEM Partners

Government

Education

Global Presence

With a robust operational footprint, EIL Global delivers reliable IT field services across the globe:

Presence in 50+ Countries

Serving clients in every major region with consistent quality and compliance.

12+ Legal Entities

Direct operations ensure local compliance, quicker response times, and cost efficiency—no third-party dependencies.

3000+ Certified Engineers

A vast network of skilled professionals available for on-site and remote deployments.

3 Global Command Centers

Strategically located in Australia, India, and Ireland to provide centralized coordination and real-time support across time zones.

Let’s collaborate.

Let’s Transform Together

Ready to scale globally, simplify IT operations, and migrate with confidence?