Hardware wear and tear is inevitable, making a reliable 24x7x4 SLA crucial to keeping your operations running smoothly. The speed and quality with which you address hardware failures can mean the difference between a minor hiccup and major downtime. EIL Global’s Break-Fix Solutions ensure rapid response, high-quality service, and proactive vendor support — all designed to minimize disruptions and maximize uptime. With dedicated maintenance experts and fast parts availability, we help your business stay resilient and efficient even in the face of hardware challenges.
You have a vital piece of hardware that breaks down unexpectedly. All major production across your data center halts until you replace or repair that part.
If you’re dealing with an OEM that provides 24x7x4 SLAs, they will acknowledge your maintenance issue and will have a Help Desk representative call you back within their 4-hour response window. OEMs are massive enterprises, so they simply lack the granularity to respond any faster to your queries. From there, they will troubleshoot with your IT team over the phone to determine how to begin to address the situation.
However, even just a few minutes of downtime across critical systems can noticeably affect your operations. At the 4-hour mark, your OEM has yet to instigate any form of action.
We aren’t just fast.
We provide the same quality parts and the same level of support that you are accustomed to receiving with your OEM. But our service methodology provides more consistency.
Because of their size, OEMs often outsource their call centers to other countries, so you (more than likely) must speak to a different representative each time who has little access to previous reference information.
In contrast, our systems track all changes and notes for each case so that you see very little difference between case handlers. This consistency also applies to our engineering forces, enabling us to learn and adapt to your processes over time.
Since we use a different methodology than the OEMs, we can provide unique benefits for our clients’ environments.
While an OEM drives customers toward purchasing all-new technologies, we have the bandwidth and the expertise to help you get the most value out of your current infrastructure. Instead of pressuring you to implement the “latest and greatest,” we focus on providing and maintaining the right technology to support your organization.
And we do it faster.
