MANAGED STORAGE

MANAGED STORAGE

Managed storage services in Australia is primarily the Data Center Management services. The following are the services of Day to day operations management of various OEMs involved within a storage management perspective of a Data Center:

LEVEL 2 TASKS
  • CREATING AND MANAGING RAID GROUPS, AGGREGATES AND VOLUMES
  • CLONING VOLUMES
  • PRESENTING AND UN-PRESENTING LUNS TO THE HOSTS
  • PERFORMANCE TUNING AND TROUBLESHOOTING BY EVALUATING REPORTS OF THE STORAGE UTILIZATION WHEN REQUIRED
LEVEL 3 TASKS

Performance tuning and troubleshooting issues as part of Managed Storage services Australia, which are escalated
Periodic health check as required/ recommended standards

  • DATA GROWTH ANALYSIS
  • PRODUCTION ENVIRONMENT DOWNTIME ANALYSIS
  • PERFORMANCE ANALYSIS WITH RESPECT TO APPLICATIONS AND STORAGE I/O
  • SCALABILITY OF ENVIRONMENT
  • RECOMMENDATIONS

CURRENT PROJECTS IN MANAGED STORAGE SERVICES AUSTRALIA:

Team manages DCs which have around 24 customers for hosting and 5 DR customers

who use the DC as DR site

Location: USA

Team manages 10 vCenter taking care of 42 ESX servers with advanced features for our

Multiple Clients and customers

Location: USA

  • 50 TB of storage space on each of the 2 Pillar Axiom 500 storage arrays – used for hosting customers
  • Managing EMC cx400 Clarion storage array– used for hosting customers
  • Management of Falconstor appliance (virtual storage appliance) – used mainly for DR Replication of Client’s Data
  • Management of 5 NetApp 2050 storage array with 50TB on each – used mainly for DR Replication of Client’s data
  • Management of Data domain storage appliance & Quantum D2 – used mainly for DR Replication of Client’s Data

TYPICAL DATA CENTER MANAGEMENT SLA WOULD LOOK LIKE

P1 – Critical ESXi down, Storage down, Blade down, critical impact to business Informing customer through Email and Phone within 15 minutes response to customer.
P2 – Major Volume full, Aggregate full, Backup failures,  Vcenter down, Control Station down 30 minutes response to customer via Email/Phone.
P3 – Minor CPU usage, Host memory full, Send email to the customer within 24  hours
P4 – No Impact Information request or update information to existing records Send an email to the customer within 24  hours