INTEGRATION SERVICES

EIL Global’s Integration services Australia focuses on integration between various technologies involving Voice, Data & video networks, Collaboration, Storage, Virtualization, security and data center technologies. Adoption of new technology and integration with existing, Evaluation of current environment for feature enhancements, Identifying and prospecting new technologies, Design engineering
(Eg: wireless site survey, Network Audit/Health check) are all part of EIL Global’s Integrations Services:

  • LAN, WAN, MPLS, VLAN Integration
  • Integration of routers and switches
  • Implementation and Integration of Firewall and security with existing infrastructure
  • Data Center integration and virtualization
  • Unified Communications integration– Contact Center, Call Manager, Telepresence, VoIP, Video Conferencing
  • Microsoft Solutions Integration- Active Directory, Exchange Server integration, Lync, Sharepoint Integration, Office 365 integration
  • Server, storage and cloud computing solutions integrations
  • Wireless and mobility solutions integrations

Configuration Services are part of EIL global’s Integration Services Australia and some of them are below:

Routers and Switches
Task Description
Service Configuration Configuration of password, timestamps, keep-alive services and bootup parameters
AAA Configuration Configuration of authentication, authorization and accounting groups
Resource Configuration Configuration of Timezone, ARP, CEF
Route Configuration Configuration of Route statements and Route/Switch Protocols (EIGRP, BGP)
Interface Configuration Configuration of Physical Interfaces (Fast Ethernet, Gigabit, Serial, Port Channels)
and Virtual Interfaces (Async, BVI)
VLAN Configuration Configuration of VLANs and the VLAN attributes such as DHCP, DNS,
network address for VLAN
Access List Configuration Configuration of Access lists and Access groups
Quality of Service Configuration Configuration of QoS parameters – Class map, Policy map,
Management Configuration Configuration of SNMP community group strings and attributes for monitoring
Dial Plan Configuration Configuration of Dial peer, Dial group and order of call route preference
SRST Configuration Configuration of SRST Parameters – CallManager fallback, Hunt, Max Ephone support, Max
Directory number support, Timeouts
Line Configuration Configuration of line Parameters – Telnet, Console
User Configuration Configuration of Usernames and passwords with different access levels
VoIP Configuration Configuration of VoIP Parameters – Voice Ports, Voice Class, Voice Codec,
Voice Service, Voice Card

 

Cisco Unified Call Manager
Task Description
System Configuration Configuration of System Parameters – Server, Unified CM group, NTP, Date/Time,
Presence, Region, Device Pool, DHCP, LDAP and Licenses
Enterprise Parameter Configuration Configuration of DSCP, CCMAdmin, CCM Users, Security and URL parameters
Dial Plan Configuration Configuration of Dial Rules, Translation Pattern, Route Pattern, Route List, Route Group,
Route Pattern, Line Group, Hunt List and Hunt Pilot
Call Handling Configuration Configuration of Class of Service, Intercom, Call Park, Call Pickup, Meet me number,
Transformation and Mobility
Media Resource Configuration Configuration of Annunciator, Conference Bridge, MTP, MOH, Transcoder, MRG and
MRGL parameters
Voicemail Setup Configuration Configuration of Voicemail ports, MWI, VM pilot and VM profile
Gateway Configuration Configuration of Analog and Digital Gateways and Gatekeepers
Device Settings Configuration Configuration of Phone Button Template, Softkey Template, Device template (CTI and
MAC), Device Load and SIP profile
User Settings Configuration Configuration of User templates for Application User, End User and User Roles
BAT Settings Configuration Configuration of Bulk Administration Tool for Users, Phones, Gateways, Authorization
and Matter Codes, Mobility, CUPS, TAPS and Job Scheduler
Cisco Unity Connection
Task Description
System Configuration Configuration of System Parameters – SMTP, Time, Language, Server and Licenses
Enterprise Parameter Configuration Configuration of SMPP, Conversations, Messaging, Telephony, Reports and External Services
Call Handling Configuration Configuration of Class of Service, Call Handlers, System distribution lists and Routing rules
Dial Plan Configuration Configuration of Partitions and Search Spaces
Message Settings Configuration Configuration of Mailbox stores, Message aging Policy and Mailbox quota
Templates Configuration Configuration of User, Call handler and Contact Templates
BAT Settings Configuration Configuration of Bulk Administration Tool for Users and Call Handlers
Cisco Unified Presence
Task Description
System Configuration Configuration of System Parameters – Nodes, Listeners, Licenses and Security Settings
CUCM Integration Configuration Configuration of IP, Hostname and AXL username
Presence Configuration Configuration of Presence Gateways, User-Agent and Presence Routing,
Messaging Configuration Configuration of Compliance and Chat settings
Device Configuration Configuration of CUPC, Desk phone Control, IP Phone Messenger and Meeting Notification
User Configuration Configuration of Application Users, End Users and Roles
BAT Settings Configuration Configuration of Bulk Administration Tool for CUPC users and Sub Clusters
Diagnostic Settings Configuration Configuration of System Dashboard, Presence Viewer, System and Desk phone Control
Troubleshooter

 

Unified Contact Center Express
Task Description
System Configuration Configuration of System Parameters, Server, Licenses and Language
CUCM Integration Configuration Configuration of Cluster Parameters
Device Configuration Configuration of Applications, Script, Prompt, Grammar and Document
CUCM Telephony Configuration Configuration of Call control groups, resource groups, contact service queues, triggers,
telephony provider, JTAPI and Teams

 

Cisco Unified Communication
Manager Express – Cisco Unity Express
Task Description
CME (apart from Router Configurations) Configuration of TFTP settings, Telephony Service and Ephone settings
CUE
System Configuration Configuration of prompts, scripts, holiday settings, fax, DNS, Network time, Login and SMTP
Voicemail Configuration Configuration of mailboxes, distribution lists, message notification, call handling and
Integrated messaging
THE BENEFITS OF EIL GLOBAL’S INTEGRATION SERVICES AUSTRALIA:
  • Select right technology for your IT – ranging from Cost effective solutions to state of the art solutions
  • Rent an Engineer – Global integration and implementation services covering 85 countries
  • Day 1 support is provided as part of all implementation and integration plans
  • Training – End user training and even advanced technology management training are provided
  • Multi-Vendor technology expertise – Cisco, VMware, IBM, Riverbed, Microsoft, NetApp and EMC