Cloud Services
- Cisco Webex Teams—Webex Teams, is an app-centric, cloud-based service that provides a complete collaboration suite for Teams. It allows you to create, meet, message, call, care, use whiteboard and share in one continuous work stream, regardless of whether you’re together or apart. Webex Teams, is a simple, secure, complete and open service, which enables people to work seamlessly.
- Cisco Webex Meetings—Current organizations need better ways to communicate and collaborate. They should ideally do this without increasing costs or reducing the effectiveness of human interaction. The Webex meetings technology platform, can help you meet today’s challenges and continue to address future needs. They are a good option for collaboration and communication.
- Microsoft Teams—Microsoft Teams is a combined chat and online meeting solution. You can share files and initiate conversations via video or call with ease. As part of Office 365, it integrates with other Office applications, email, calendars and SharePoint. This gives your team the tools they need to work efficiently from anywhere.
Customer Care (UCCE, UCCX)
Cisco Unified Contact Centre Express (UCCX)—delivers a highly secure, available, sophisticated customer interaction management solution for up to 400 agents. This is an integrated and comprehensive solution. It is intended for both formal and informal contact centres in midmarket, enterprise branches and corporate departments.
Cisco Unified Contact Centre Enterprise (UCCE)—helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact centre.
Video Collaboration
Video collaboration is crucial in connecting with people in their ecosystems. We provide an intelligent approach to video collaboration, as a simple extension of your UC environment. You can make use of it spontaneously, and it connects your organization from anywhere.
Collaborate with anyone, any time on the click of a button. It’s tightly integrated with Cisco UC, and it works with your existing deployment strategy. This is carried out whether on premises, in the Cloud or a hybrid solution..
Video solutions include: Jabber, Webex conferencing, CMR (Collaboration Meeting Room), Cisco Webex Board, and room-based systems.
Collaboration Endpoints
Choice in endpoints is an important part of today’s mobile workplace. Whether you simply need IP phones or a more complex network of web, mobile and desktop clients, we’ll work with you. This will help you bring affordable endpoints to your organizations that improve productivity and user experience. Whether your endpoints are video endpoints for rooms, immersive room endpoints, physical phones, virtual phones, personal video endpoints or smartphone clients, we have you covered.
Managed Collaboration
Ensuring the availability of solutions for your collaborations is the lifeline of your business. EIL Global’s constant monitoring, management and proactive ongoing support will help you with this. You can relax and put your company on the path to success when it comes to collaboration.